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Privacy Policy

Last updated: March 2026

1. Who We Are

This website is operated by Fresh Coat NI. If you have any questions about how we handle your personal data, you can contact us at: info@freshcoatni.co.uk

2. What Data We Collect

When you use our website or submit an enquiry through our contact form, we may collect the following personal data:

  • Full name
  • Phone number
  • Email address
  • Project address
  • Project description (as provided by you)
  • Technical data (IP address, browser type, device information, pages visited)

3. How We Collect Your Data

We collect data in the following ways:

  • Directly from you when you complete and submit our enquiry form
  • Automatically via cookies and standard web technologies when you browse the site

4. Why We Collect Your Data (Legal Basis)

We process your personal data for the following purposes:

  • To respond to your enquiry — processing is necessary to take steps at your request prior to entering into a contract (Art. 6(1)(b) UK GDPR)
  • To improve our website and services — based on our legitimate interests (Art. 6(1)(f) UK GDPR)
  • To comply with legal obligations where applicable (Art. 6(1)(c) UK GDPR)

We do not use your personal data for automated decision-making or profiling.

5. How We Use Your Data

Your data is used solely to:

  • Respond to your project enquiry
  • Assess your property and recommend the appropriate system
  • Communicate with you regarding your project

We do not sell, rent or share your personal data with third parties for marketing purposes.

6. Third-Party Services

Our enquiry form is powered by GoHighLevel (GHL), a third-party CRM platform. Data submitted through our form is processed and stored within their system. GoHighLevel maintains its own privacy and data security standards.

We may also use the following services which may collect technical or anonymous data:

  • Google Analytics — website traffic and behaviour analysis
  • Facebook Pixel — advertising performance tracking (if applicable)

These services may use cookies. Please refer to their respective privacy policies for further information.

7. Cookies

Our website uses cookies to ensure basic functionality and to understand how visitors interact with the site. You can control cookie preferences through your browser settings at any time.

A cookie banner will request your consent for non-essential cookies on your first visit.

8. How Long We Keep Your Data

  • Enquiry form data is retained for as long as necessary to manage your project or respond to your request, and no longer than 3 years unless a contractual relationship exists.
  • Technical and analytics data is retained in line with the respective platform’s standard retention periods.

9. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data where no legal obligation requires us to retain it
  • Right to restrict processing — request that we limit how we use your data
  • Right to object — object to processing based on legitimate interests
  • Right to data portability — receive your data in a structured, commonly used format

To exercise any of these rights, contact us at: info@freshcoatni.co.uk

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our form platform (GoHighLevel) operates with industry-standard security protocols.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected on this page with an updated date. Continued use of the site following any changes constitutes acceptance of the updated policy.

12. Contact & Complaints

If you have any concerns about how we handle your data, please contact us directly at info@freshcoatni.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s data protection authority:
🌐 www.ico.org.uk  |  📞 0303 123 1113